Jennifer Jackson


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Jennifer Jackson

About Me

Contact Information

First Name
Jennifer
Last Name
Jackson
City / Town
San Francisco
State/Province
California
Country
United States

SAP Detail

Category - 1
SAP-Training
Category - 2
SAP-Change Management
Category - 3
none
# years of SAP experience
20+
First year using SAP
1992
# Go-Lives
10+
# of Rollouts
10+
# of Upgrades
2
# Lead
10+
SAP Certification
None
Worked for SAP as employee or contractor?
Yes
# years industry experience
6

Employment Info

Date Available
January 1st, 2013
Two Week Notice
No
Employment Type
Contract
Work Authorization
US Citizen
Third Party
No
Remote Support
No
Relocate
No
Security Clearance - Active
No

Resume

Resume

Summary
Enterprise learning consultant and project manager focusing on SAP R/3 project team, super user, and end user training.

Adept at orchestrating all aspects of training including instructor led, web-based, documentation development, translation as well as learning management solutions, logistics (e.g. facilities requirements, scheduling and tracking) and sustainment. Experienced in managing all aspects of a training budget both pre and post go live.

Technical writing experience includes end-user and project implementation documentation. Have advised clients in the defense, medical, pharmaceutical, utilities, telecommunications, lottery, manufacturing, and financial services industries. Public industry experience includes provincial ministries, agencies, crown corporations as well as the US Army.
Experience
Enterprise Learning Consultant | Elliott Jackson Communications, LLC | Management Consulting

July 2003 to Now
Directly involved in all aspects of developing, managing, and delivering innovative training, learning management, and documentation programs for Fortune 500 and SMB corporations implementing SAP R/3. Provide companies implementing SAP R/3 with strategic advice and best practices for training project team, super users, and end users.
Project Atlas Training Lead, Promax Training Lead (contract) | The Clorox Company | Consumer Goods
June 2010 to December 2010
 International SAP Training Lead responsible for a four wave Latin and Central America implementation. Managed a multi-national virtual team of content developers, instructors, translators, uPerform administrator, and LMS administrators. Responsible for building the team and managing the training budget across all waves. All materials developed in English and then translated into Spanish. Managed the development and delivery of training for a Promax implementation in Argentina and Chile. As a core team member, piloted the roll out of a Plateau/SuccessFactors learning management system (LMS) implementation to over 1,200 international end users.SAP Training Lead (contract), Business Support Organization | Levi Strauss & Co. | Apparel & Fashion
September 2008 to November 2008
 SAP Training Lead responsible for post-go live training activities at a global leader in the apparel industry. To support a domestic SAP AFS deployment, implemented a sustainable training infrastructure, led optimization training activities, and managed the development of web-based training (WBT) course materials. Upgraded uPerform from 2.1 to 3.13 and developed an author training programme. Managed a team of content and web developers, a training technologist, and an LMS Administrator through two major releases. Managed an AFS workshop as well as training for ARIS, SolMan, GRC (CUP, ChARM) and other technical areas.SAP Training Lead (contract) | Medtronic (Kyphon) | Management Consulting
January 2008 to September 2008
SAP Training Lead responsible for managing SAP training for two recently acquired Medtronic sites (Sunnyvale, CA and Neuchatel, Switzerland). Working with the global training team based in Minneapolis and Memphis, managed supply chain, finance, and customer service training in a validated environment.
Skills

Learning Management SystemsE-LearningManagementProgram ManagementSAP R/3Technical WritingSoftware DocumentationKnowledge ManagementBusiness Process ImprovementOrganizational DesignTraining DeliveryPerformance ImprovementBusiness ProcessProject ManagementDevelopment & delivery of trainingPlateau/SuccessFactorsOffshore Project ManagementProject ExecutionTechnical TrainingILTDocument DraftingTraining Programs

Recent activities

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